Delivery Process
We aim to make your delivery experience as smooth and hassle-free as possible. Below is everything you need to know to prepare for your order arrival.
From Dispatch to Doorstep
Here's how your delivery works, step by step, so you know exactly what to expect and how to get ready.
Your Delivery Schedule
You will receive confirmation of your delivery window via email and text prior to dispatch. This allows us to carefully coordinate deliveries and ensure every order arrives safely and efficiently.
Stay Updated
On the day of delivery, you'll receive a notification approximately 1 hour before arrival, keeping you informed every step of the way.
Getting Ready for Delivery
To help our team deliver efficiently, please ensure a suitable space is available and access to your property is clear for larger items. As many products arrive fully assembled, adequate room for unloading is recommended.
Access Requirements
Our delivery team will deliver to an agreed accessible area within your property. If there are any access restrictions, steps, or special requirements, please notify us in advance so we can make the necessary arrangements.
We're Here to Assist
If you have any questions about your upcoming delivery, our team is always happy to assist.